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FAQs
Futons Frequently Asked Questions
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How long will it take for me to receive my
order?
5-10 business days. Most orders shipped same day
from our warehouse. If you are ordering a futon mattress, please be aware that several of our mattress manufacturers begin constructing your futon mattress after you order it. You can be assured that you will receive a brand new mattress, not one that has been sitting around in a warehouse collecting dust. This may take a little longer, but you'll appreciate the difference in the allergy-free sleep that you'll receive. Please allow 2 weeks for mattress delivery.
Which methods of payment do you accept?
Visa, Mastercard, Discover, American Express.
How much do you charge for shipping?
There is always free shipping at FutonsandBeanBags.com!
Can my order be shipped to a PO box?
No, unfortunately, due to the size of our products (futon covers and frames, etc.), they won't fit in a PO Box. We generally ship by UPS, Fed Ex, or, on larger items, common carrier.
Can I place my order over the phone?
Yes. Just call toll-free at 1-888-470-1523 Monday
– Friday 9 a.m. – 5 p.m. PST.
How can I be sure of the quality of the product
I order?
Every item we sell is guaranteed. We have been in
business for over six years.
How do I exchange or return an item?
Damaged or Defective Items
If your order arrives at your door damaged, broken or defective,
we will either replace the broken parts if possible or ship out
a new one completely at our expense.
Requests for replacement parts will be processed as
quickly as possible. Please note that we are not able to express
ship replacement pieces.
We work hard to make your shopping experience at FutonsandBeanbags.com
an enjoyable one.
Credit and Return Time
Please give us some time to process your return/exchange. It takes
about 10 business days for us to receive the returned or exchanged
product back from you. Within 72 hours of receiving the item back
in our warehouse, you will receive an e-mail that reflects that
your credit card has been credited.
All refunds granted are for the purchase price of
the product only and can only be issued to the credit card used
at purchase.
* Notice: Some products such as custom-made
items cannot be returned or exchanged unless item was received defective,
damaged or broken.
Canceling Your Order
If you have placed an order and would like to cancel it, please
call us at 1-801-484-9944 within FOUR hours of placing your order
to cancel it free of any charges.
Don't worry! Even after the four hours, our friendly customer service
team will do all that we can to stop the order from being processed and/or
shipped,
but there is no guarantee that we will be able to stop it
in time.
Please allow us 10-14 days once we have received your
return to process and credit your credit card.
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